off strong...finish stronger. Start with a plan.
You know what you're looking for. Increased user
productivity. Improved communications. Resource
optimization. Reduced costs. The question is:
how are you going to get there?
Our consulting services provide answers.
Long before you take your new system live, we
start making the Finesse ERP system work for you.
With 20 years' experience, we know how to ask
the right questions to ensure that we thoroughly
understand your company's information needs so
you can take full advantage of the Finesse system.
In addition, our industry knowledge helps us move
you through the implementation process because
we are so focused on your business. And from planning
through execution, we are prepared not only to
help you reach your goals, but to increase your
return on your already sound investment in the
Finesse ERP system.
Our service teams will make sure you receive the
timely response, personal attention and prompt
assistance you need - no matter where your business
takes you. Working with your internal team, our
experts will help you make a smooth, effective
and efficient transition from old system to new,
so you can avoid the false starts and delays that
may otherwise mean lost productivity and profits
Then, over the years, our ongoing Consulting Services
will help you respond to changing business or
market conditions to assure your continued success.
So when you purchase Consulting Services, you're
getting comprehensive support services and a strong,
reliable company devoted to long-term partnerships.
We shine when it comes to implementation
and a smooth transition. From the beginning, you'll
be assigned an experienced Enhanced Systems' consulting
team member as your primary coordinator to orchestrate
our broad range of services. In addition to focusing
the work, this makes your job easier by giving
you a single point of contact to get you the answers
you need as you need them. And we work fast -
it typically takes us just 60 days to initiate
a live production. The next job is to establish
Finesse in your existing business environment.
Our Implementation Program combines education,
implementation consulting services and proven
methodology to help you take advantage of the
Finesse system's powerful capabilities right from
the start. It's a process that takes careful planning
and collaboration. As you work with our highly
skilled Implementation Consultants, you will see
how quickly and easily you can achieve the results
Following software installation, our technical
consultants will help you train your staff to
for ongoing tasks such as installing additional
modules, handling print documentation on demand
and using an array of Finesse installation tools.
We will also help you set up security and establish
users and peripheral devices such as printers
on your Finesse system.
And, if you are like many of our customers who
have a lean IT staff or may not even have one
at all, you'll find that our experts are an invaluable
resource for additional help with your technical
decisions throughout the transition and beyond.
Our long-term commitment for your long-term
Our commitment to long-term partnerships is most
evident in our range of continuing support services.
To keep your system running effectively and efficiently
over time, we offer a comprehensive program of
periodic reviews and consulting.
Solving unique problems with application consulting.
Enhanced Systems' Application Consulting services
are designed to ensure Finesse is optimized for
your business. Experts in finance, manufacturing,
systems analysis and implementation provide on-site
consulting as needed. When you need specific issues
addressed, or when you have particular problems
or questions, you get fast, courteous and knowledgeable
attention and support from our professionals.
Optimizing performance with system consulting.
System Consulting helps you maintain and enhance
system efficiency and effectiveness as well as
staff productivity. Whether you want to improve
system performance, resize your database or guarantee
users satisfaction and productivity, Enhanced
Systems can help.
System consultants are available for on-site,
expert analysis of simple or complex performance
issues. Their concise reports include findings
and recommendations, so you can anticipate problems
before they arise and make future plans with confidence.
Ensuring productivity with application reviews.
Change defines the business world. Survival is
based on anticipating it. Our periodic application
reviews ensure that your Finesse capabilities
are maximized for your business environment. Our
team will review the system and make recommendations
based on their findings and your concerns.
Planning, implementation and ongoing consultive
services are aimed at creating a system that continually
meets and exceeds your needs and expectations.
Project management is all about maintaining control.
From project planning, budgeting, performance
and scheduling to ensuring flexibility, building
teams, defining resource requirements and setting
milestones, our systems implementation process
makes the job easier.
Implementation is often a good time to review
business practices and re-engineer them in light
of your new objectives. We can help each of your
teams through this key process and provide the
technical assistance your IS team needs as well
as intensive hands-on training and practical expertise...all
with a very personalized approach.
In addition to basic technical skills, we provide
a complete instructional package tailored to your
needs. Early sessions include system basics, navigating
applications, functionality and simulations. We
can also incorporate more comprehensive skills
with each user group based on their need.
No Enhanced Systems service is ever generic. Unlike
other companies, we learn each functional area
within your industry company and the tasks each
person needs to do and we train on those specific
tasks. So, instead of the large group classes
of others, we teach your staff in small groups
or one-on-one. This greatly reduces training time
and costs and increases retention, because your
people learn only what they need to know.
Every system conversion involves bridging
the old system to the new no matter what the
old system is. Part of our implementation system
support for your IS team includes discussing and
demonstrating data manipulation techniques as
needed. This additional support can prove invaluable
in making a timely and successful cut-over.
Over the years, we've tackled some very challenging
conversions, including converting data from a
long-discontinued Winchester drive the manufacturer
no longer supported. Even then, we captured the
data and got the client up and running quickly
In addition to knowledgeable phone support, we
offer pager facilities for emergencies and dial-up
modem to expedite technical diagnostics. In most
cases, you can count on resolving your situation
with one contact. Ongoing support service is strongly
recommended to make sure you get the most out
of your Finesse system.
NEW VERSIONS AND UPDATES
Finesse is constantly evolving with latest best
practices, technologies and functionality. Our
updates and new versions come from our observations,
customer and manufacturing industry ideas and
government requirements. Unlike many larger vendors,
our size allows us to be our extremely agile,
so we can incorporate new functions, technologies
and changes much faster than many others. In fact,
we'll often incorporate new customer requirements
prior to the system's purchase.
Although most customers find the Finesse system
meets 80% or more of their requirements, we can
also perform specific software modifications.
If other customers can benefit from your change,
it will be incorporated as a standard Finesse
enhancement and we will support it as part of
your standard maintenance agreement.
Because we focus exclusively on the projects-oriented
manufacturing industry, Finesse often delivers
a 90% or better fit right off the shelf. Best
practices indicate initially using the Finesse
system in its original version. After live production,
most users find that they no longer require the
software modifications they thought they would
need. When modification is still required, we
work closely to understand and meet their requests
efficiently and in a cost-effective manner.